Please note this course is not available to individuals. The program is offered to Qatar banks on a contractual basis
The Banking Induction Program, offered by the Centre for Banking and Financial Studies was developed in consultation with the major banks operating in Qatar. Based on articulated human resource needs of the rapidly growing banking industry, the program was designed to equip new entrants with a solid foundation in front line financial service skills.
This thirteen week intensive program covers a range of technical, language and personal development areas. The program aims to work with the learners to help develop their knowledge, skills and attitudes to become self-sufficient front line service providers.
Delivered in the College of the North Atlantic Qatar’s world class learning environment and using well-qualified banking professionals as trainers, this program will prepare your new employees to contribute effectively from day one in the branch. The Banking Induction program also has the potential to bring together new trainees from across your organisation and bond them into a team.
Course |
Contact Hours |
Hours/Week |
Practical English for Bankers |
104 |
8 |
Computer Applications 1 |
26 |
2 |
Bank Products & Operations |
52 |
4 |
Workplace Skills |
78 |
6 |
Total |
260 |
20 |
Practical English for Bankers (104 contact hours): This course focuses on two core competencies: language knowledge and communication skills. Participants will develop both the specialist and non-specialist language in a range of banking/financial contexts, and will learn to communicate effectively in professional situations. Using case studies, role plays, formal presentations and simulations, this training will be interactive and task-based.
Computer Application 1 – MS Windows, MS Outlook & MS Word (26 contact hours):
This program introduces participants to navigating and working in the Windows XP environment. They will also learn to manage files and use the email, contacts and calendar functions of MS Outlook. In addition, participants will learn to use one of the most powerful and popular word processing applications in the business world - Microsoft Word 2003. Participants will master the fundamentals of this program and will be able to produce some basic but professional looking business documents.
Bank Products and Operations (52 contact hours):
This course is designed for aspiring or recently appointed bank staff and will provide them with a comprehensive survey of retail banking products and operations as well as bank regulatory requirements.
Workplace Skills for Bankers (78 contact hours): Designed to familiarize the participant with the theory of basic workplace competencies, this course emphasizes the importance of effective communications, functions of quality customer service, and elements of professional behaviour. Other major topics in this course include team work, discipline and sound work ethics. Participants will be evaluated based on their participation, punctuality, team work and overall attitude.
Participants will be assessed in this program through examinations, assignments, projects, presentations and observation. Upon achieving a minimum grade of 50% in each course, they will receive a Certificate of Achievement in the “Banking Induction Program.”
English is the language of instruction. Entrants are expected to have a functional level of English language capability.
Mr. Curtis Avery
Banking Coordinator
College of the North Atlantic – Qatar
Office location: Room 12.2.21b
Office: (974) 495-2576
Fax: (974) 495-2910
Email: banking@cna-qatar.edu.qa
Ms. Julie Samson
Business Development Specialist
College of the North
Atlantic – Qatar
Office: (974) 495-2245
Fax: (974) 495-2911
Email: julie.samson@cna-qatar.edu.qa